RealOpInsight Ultimate 2015r1

June 07th, 2015. After more than 6 months of hard coding, bug fixes and enhancements, the RealOpInsight Team is extremely happy to announce the immediate availability of its new major release of RealOpInsight Ultimate – Our flagship enterprise-grade business service monitoring software that helps in effectively monitoring of modern IT environments.

RealOpInsight Ultimate 2015r1, codenamed Hawkeye, brings a lot of tunings and refining providing a better visualization as well as new deployment distributions targeting large and cloud-based operations environments. In particular, users operating in Network Operations Centers (NOC), operations rooms, and operations managers wanting simple and accurate reporting dashboards will find in this release a system that will make their life easy than ever.

Among others, significant changes include the following features and bug fixes:

  • Added, thanks to the introduction of three dashboard display modes, the ability for each operator user to choose which dashboard components to display. Available display modes include:
    • Complete Dashboard (Tiles + Report Graphs + Event Feeds)
    • No Report Dashboard (Tiles + Event Feeds)
    • Tile-only Dashboard (display tiles only)
  • Added the ability for each operator user to set the number of tiles per row he/she wants to have on his/her dashboard.
  • Lot of refining in report graphs: now uses chord (half piechart) based representation instead of bar previously, for representing SLA graphs. This aims to gain in space, which then allows us to increase the size of the space dedicated for graphs showing IT problems trends. This results to a better, easy-to-read visualization of report graphs.
  • Increase the font size of Tiles texts to improve the visualization on NOC and on office screen.
  • Updated the default size of file upload to 4MB, meaning that you can now upload description files having up to 4MB. IMPORTANT: use large description files with caution, since this probably means you simply gather all your IT services under a bundle business service.
  • Introduced Ubuntu Server 14.04 LTS 64 bits as new official operating system. This operating system will be supported in conjunction with Ubuntu Server 13.10 64 bits (the current official operating system) until the end of 2015 when Ubuntu Server 13.10 will be deprecated.
  • New release distributions: OVA images are now provided for Ubuntu Server 14.04 LTS 64 bits and Ubuntu Server 13.10 64 bits and, more importantly, we also now provide binary and Docker distributions both based on Ubuntu Server 14.04. While the binary distribution provides a simple way to install RealOpInsight Ultimate on any operating systems having the same foundation as Ubuntu Server LTS 64 bits, the Docker distribution provides a convenient and effective mean for deploying RealOpInsight Ultimate on cloud environments.

RealOpInsight Workstation 3.2.2

March 30th, 2015. After a couple of months of hard working, RealOpInsight Team is extremely happy to announce the availability of RealOpInsight Workstation 3.2.2, which comes with huge improvements on the Editor focusing on easing the setup of business views based on large infrastructures (with hundreds or thousands of services).

The introduced changes are described below:

  • Added the ability via the RealOpInsight Editor to automatically generate host/group-based business views from Zabbix triggers as well as from Nagios checks. The support of this feature with other monitors is planned for next releases.
  • Only active hosts are now considered when importing Zabbix triggers, the aim being to reduce the amount of data queried from the server. Hence implying less data read on database, as well as a better utilization of the network bandwidth.
  • Misc reorganization in the Editor menus: all menu items related to data importation are now accessible via a new specific Importation main menu
  • Fixed the text of the menu Close in the Editor
  • Misc code cleanup and performance improvements.


Again we would want to thank our users for their feedback and their support. Today, we especially want to say a BIG THANK to our users from Levi9, for their feedback and commitments to help improve the software and make it even better.

RealOpInsight Workstation 3.2.1

December 29th, 2014. The RealOpInsight Team is proud to announce the immediate availability of RealOpInsight Workstation 3.2.1. This minor release brings more interoperability capabilities between RealOpInsight and Nagios, and also RealOpInsight and Zabbix:

  • Added the ability import existing Zabbix IT services configuration via the RealOpInsight Editor. The result of the importation can thus be easily saved as a RealOpInsight description file.
  • Added the ability to import existing Nagios BPI configuration file (bpi.conf) via the RealOpInsight Editor. The result of the importation can hence be easily saved as a RealOpInsight description file.
  • Improbed the generation of the services ids to avoid the duplication of generated ids.

RealOpInsight Workstation 3.2.0 and RealOpInsight Ultimate 2014b8 (ibericus)

December 16th, 2014. The RealOpInsight Team is extremely happy to announce the immediate availability of RealOpInsight Workstation 3.2.0 and RealOpInsight Ultimate 2014b8. Codenamed ibericus, these major releases come with the support for Pandora FMS monitoring backends, email notifications, bug fixes, as well as many GUI enhancements.

You will find below a detailed list of changes.

Core Framework

  • Added support for Pandora FMS monitoring backends. Based on Pandora FMS’s API, any versions of Pandora FMS starting from version 4.0.2 should be fully compatible. Older versions may not work if your Pandora FMS is protected by a password, as the name of the password parameter has been changed since then.
  • Fix: Now sets the default propagation severity to Unknown in order to fix some inconsistencies in status propagation.
  • Several fixes to simplify code and improve performances

RealOpInsight Workstation 3.2.0

  • Included all changes of the core framework and various enhancements.

RealOpInsight Ultimate 2014b8

  • Included all changes of the core framework.
  • Added email notification support, enabling the ability to send an email to users when a business service goes from a normal state to a problem state (i.e. in a non-normal state), and, reciprocally, when the service recovers from a failure state.
  • Lot of enhancements in the GUI: a better/refined Executive View giving to operators a better insight on the health of monitored business services, better thumbnails providing more details concerning the status and the health of IT services associated to each monitored business service, better navigation, etc.
  • Added a filtering capability to allow the user to display only trouble events in message console (ticket #42).
  • Fixed problem of disconnection when, as admin, the user tries to refresh the the console in preview mode (ticket #56).

RealOpInsight Workstation 3.1.1 and RealOpInsight Ultimate 2014b7

October 19th, 2014. We are extremely happy to announce that RealOpInsight Workstation 3.1.1 and RealOpInsight Ultimate 2014b7 are now available for download. The core framework and the workstation edition bring maintenance bug fixes, while the Ultimate edition comes with interesting new features focusing on reporting and the improvement of view map. The most important changes are summarized below.

Core Framework

  • Fixed problem when the average calculation rule with thresholds always returns average severity.
  • Misc typos related to contextual messages.

RealOpInsight Workstation 3.1.1

  • Added the ability to compile RealOpInsight Workstation without the support of ZMQ and QtWebkit. This aims to provide a minimal software that can work on Linux distributions, such as RedHat and CentOS, whose certain versions do not natively provide packages for the aforementioned tools.

RealOpInsight Ultimate 2014b7

  • Added the ability to handle reporting. This feature provides BI (business intelligence) graphs which give over time trends on Quality of Service (QoS) and Service Level Agreement (SLA) concerning the health of monitored business services along with the related IT services. In addition, report data can even be exported in CSV format so to be treated by third-party tools like Microsoft Excel and other CSV-compatible tools. More details<bireport_and_sla>.
  • To improve the visibility of texts on view map, texts are now printed in black and each node on the map now has a background color reflecting the status of the related service. This change is related to the ticket #49 on our Github bug tracker.
  • Fixed ticket #50 when many usefulness database messages where logged.

RealOpInsight Ultimate 2014b6

September 28th, 2014. The RealOpInsight team announced a maintenance release RealOpInsight Ultimate 2014b6 which fixes the following problems:

  • Fixed the generation of view thumbnails.
  • Misc improvements and typos in the admin user interface.

RealOpInsight Workstation 3.1.0 and RealOpInsight Ultimate 2014b5 (Diegom)

September 23nd, 2014. We are very excited to announce RealOpInsight Workstation version 3.1.0 and RealOpInsight Ultimate 2014b5. Codenamed Diegom, these major releases focus on improving event aggregation and correlation in the core framework with new rules and algorithms to propagate and calculate the severities of services in a more flexible and fined-grained way. Completed details about changes are listed below.

Core Framework

  • Added the support of weighting services (see ticket #45). Weighting enables you to associate a weight factor with a service. The weight factor can be any real number between min=0 and max=10, determining how important the service is to its parent service compared to other sibling services. With this, you can for example deal with situations such as, essential services (i.e. services required for your business services), neutral services (i.e. services without any impact on your business services), etc. Read more in the documentation<serviceweighing>.
  • Modified the average calculation rule algorithm to take into account the weights of direct subservices when calculating the status of a service (Weighted Average). Read more in the documentation<calcrules>.
  • Added new status calculation rule (Weighted Average With Thresholds), based on weighted average along with status escalation thresholds (see ticket #47). This rule improves the simple weighted average rule described above. In addition, it provides the ability to escalate a severity when given thresholds of similar events are reached. For example, you may want to escalate the severity from Major to Critical if more than 50% of services are in Major state. Read more in the documentation<calcrules>.

RealOpInsight Workstation 3.1.0

  • Included all changes carried out on the core framework.
  • Added the ability to set the application language via preference settings.
  • Added the ability to make the compilation of ngrt4nd optional. This removes the requirement on ZeroMQ which is not natively available on some versions of Red Hat-based operating systems (e.g. Red Hat/CentOS 6).
  • Improved tooltips adding new information related to weighting and thresholds.

RealOpInsight Ultimate 2014b5

  • Included all changes carried out on the core framework.
  • Fixed ticket #47 related to bad validation when adding sources.
  • Improved tooltips adding new information related to weighting and thresholds.

RealOpInsight Workstation 3.0.5 and RealOpInsight Ultimate 2014b4

August 24th, 2014. The RealOpInsight Team announced the immediate availability of RealOpInsight Workstation 3.0.5 and RealOpInsight Ultimate 2014b4. These maintenance releases bring several major bug fixes and enhancement described hereafter:

  • Fixed ticket #41 when chart is not well updated with Livestatus backend
  • Fixed version display in welcome message
  • Use UTF8 as default character encoding system for Livestatus backend
  • Now retrieve data from Livestatus basing JSON format. Fixes problem with line breaks in message details. See ticket #43.

Again, we thank our users for their feedback.

RealOpInsight Workstation 3.0.4

August 15th, 2014. The RealOpInsight Team is happy to announce RealOpInsight Workstation 3.0.4, an anticipated release regarding the latest stable release, which brings major changes and bug fixes on the RealOpInsight Editor. The release focuses on providing search and filtering capabilities to ease the way of setting data points for large and middle size monitoring environments. Here is the detailed list of changes:

  • Added the ability to filter data points to import within the editor basing on host groups (see ticket #39). In addition to the existing host filter, this feature in middle and large monitoring environments provides a good tradeoff between (i) host-based filtering, which could be heavy to handle with many hosts; and (ii) no filter at all, which can generate a huge number of items, thereby making the selection of data points fairly difficult.
  • Added the ability to search and filter data points in the editor. In addition to the host group-based filter, this feature enables users to search/filter data points according to string patterns or host groups.
  • Host groups are now display on data-point services’ tooltips in the Operations Console
  • Fixed encoding problems on Livestatus backend when some data entries appear to be ill-formed after decoding. Ticket #38.
  • We thank to B5r1oJ0A9G@Github and zodrac@Github for their feedback, commitments and contributions for this release.

RealOpInsight Ultimate 2014b3

August 10th, 2014. Following recent changes in the RealOpInsight core framework, the RealOpInsight Team is proud to release a new version of RealOpInsight Ultimate. In addition of changes included in the core versions v3.0.1, v3.0.2 and v3.0.3, this new release includes a breakthrough feature in RealOpInsight Ultimate: the support to LDAP authentication. Designed in the same spirit as the overall RealOpInsight system, the support to LDAP is designed to be flexible while making its use as straightforward as possible.

Detailed changes include:

  • Added support to LDAP authentication as alternative to the default built-in database authentication system. This feature, which was highly demanded by our users, is a further step towards our philosophy to always ease the integration of our products into existing monitoring environments. This feature would be useful for companies that already use LDAP-based authentication directory. Check out the administrator documentation for more details about how this works.
  • Integration of core features introduced until RealOpInsight Workstation 3.0.3.
  • Other changes include many code optimization and fixes in the user interfaces.

We hope that users will really enjoy it.

RealOpInsight Workstation 3.0.3

August 3rd, 2014. We, at RealOpInsight Labs, are very happy to announce a new release of RealOpInsight Workstation, our desktop-based product for managing dashboards in business-centric operations environments.

Details about changes are described below. But before moving to further details, we would like to mention that all this work would not have been possible without the commitment of our users. We thank you all for your bug report, comments and feedback.

List of changes includes:

  • Fixed ticket #31 adding the ability from the editor to import data points from networked Livestatus endpoints. This feature complements the existing capabilities to import data points from Zabbix, Zenoss and from Nagios status file.
  • Rewrite in the Livestatus backend using native socket for simplification and performance improvements.
  • Fixed ticket #35 related to date display with Livestatus backend.
  • Fixed ticket #35 related to dashboard refreshing in RealOpInsight Workstation.
  • Fix ticket #36 related to the computation of average severity. Graph-based traversal algorithms were introduced to improve the performance as well as the accuracy of severities computation.

RealOpInsight Workstation 3.0.2

June 24th, 2014. RealOpInsight Labs is pleased to announce the maintenance release of RealOpInsight Workstation 3.0.2. This release fixes two major bugs as described below:

  • Fixed editor crash on native check service deletion (ticket #27)
  • Fixed missing librairies in Windows binaries causing fail on Windows plugin loading (ticket #28)

RealOpInsight Workstation 3.0.1

May 31st, 2014. The RealOpInsight Team is pleased to announce RealOpInsight Workstation 3.0.1. This release brings bug fixes while enabling a significant enhancement on the Editor. This enhancement, highly requested by our users, concerns the ability to automatically import Zabbix triggers and Zenoss components within the Editor. Supplementing the existing ability to import Nagios checks from status file, this feature simplifies the edition of description files while minimizing typo errors. Now in two clicks users would be able to select data points using a selection list.

The complete list of changes includes:

  • Fixed importation of Nagios status file in the editor
  • Added ability to import Zabbix triggers and Zenoss components from the editor
  • Fixed problem in mono-source handling when the description file-defined source type was overriden by the setting source type
  • Simplified monitoring-data retrieving with Zabbix and Zenoss
  • Now disables the workstation operations console when updating the console after preferences changed
  • Added french translation for new string added by changes

RealOpInsight Workstation 3.0.0

May 16th, 2014. After a couple of weeks in testing, the RealOpInsight Team is proud to announce the final release of RealOpInsight 3.0.0. Codenamed Eliana, this release introduces important changes and bug fixes regarding the beta release:

  • Changed command line names: ngrt4n-oc -> realopinsight-oc, ngrt4n-manager -> realopinsight-manager, ngrt4n-editor -> realopinsight-editor
  • Fixed bug on chart where severity ratios were not well set on tooltip
  • Fixed Editor file open when the name of the root service is altered
  • Change the name of the field use_ls in setting file to use_ngrt4nd
  • Fixed time display in the message console, now print human-readable date instead of time_t
  • Updated french translations

Release Notes 3.0.0b1

April 07th, 2014. The RealOpInsight Team is pleased to announce the beta releases of RealOpInsight 3.0.0. This release brings notable exciting changes including:

  • The introduction of a web-edition of RealOpInsight. Named RealOpInsight Ultimate, this edition targets servers environments. With focus on federating management and access control, it enables administrators and operations managers to have full control on monitoring data.
  • The standard edition of RealOpInsight is now named RealOpInsight Workstation. It targets desktop environments, givent full control to end-users to create and manage its monitoring views.
  • Huge refactoring and code simplification
  • Port to Qt 5.x
  • Livestatus is now the default mode selected for retrieving monitoring data when setting Nagios-based sources. The use of ngrt4nd needs to be explicitly enabled.
  • Fixed ticket #25 enabling the ability to cancel the basic authentication for Nagios
  • Fixed close action on preference window (ticket #24)
  • Moved piechart from the map to lelf side
  • Improved charting rendering: cleanup and new algorithms
  • Change default operations console size to 1024 x 768

Release Notes 2.4.1

This maintenance release brings the following changes:

  • Fixed ticket #22 : Operations Console doesn’t update the status of triggers with Zabbix API v1.4 (Zabbix 2.0.x, x<5)
  • Fixed close action on the preference window (ticket #24)

Release Notes 2.4.0

Codenamed Foederare (Federator in latin), this final release improvements the latest beta with the below changes:

  • Fixed compilation issue on OS X related to basename and QString (ticket #20)
  • Fixed install script for OS X (ticket #21): removed the use of lscpu and added option to set the number of CPU
  • Improved install script enabling user mode installation
  • comes with ngrt4n-d4n that brings support for ZeroMQ 3.x

Release Notes 2.4.0beta2

This second beta release of the RealOpInsight 2.4.0 brings the following fixes regarding the first beta:

  • Fixed ticket #16: adding support for realm authentication within the browser
  • Fixed ticket #17: file path missing in the title bar of the console
  • Fixed ticket #18: Added the possibility to select the source to load within the browser
  • Added logo and misc icons for Nagios, Zenoss, Zenoss, and hierarchy

Release Notes 2.4.0beta1

This first beta release of RealOpInsight 2.4.0 includes notable changes, that are:

  • Improved support for overriding SSL peer verification
  • Added support for multisources management, up to 10 sources supported
  • Lot of refactoring, imporving loading and updating
  • Added splash screen when loading configuration
  • Added support for dragging and scrolling from the map
  • Added workaround for ticket #13 adding option to override host verification
  • Fixed ticket #14 related to chart panel positionning
  • Password manager is not longer execute through the configuration wizard

Release Notes 2.3.1

This maintenance release includes the following changes:

  • Added support for overriding SSL peer verification
  • Private release no sufficiently tested for production

Release Notes 2.3.0

This final release release includes the following changes regarding the beta release:

  • Minor changes from the beta version.
  • Binaries are available for Fedora 17 and 18, openSUSE 12.1, 12.2 and 12.3. From this version, we don’t longer provide binaries for Fedora 16

Release Notes 2.3.0beta1

This beta release comes with significant changes:

  • Added support for MK Livestatus remote socket
  • Added new menus for handling full screen, filtering trouble messages, and for changing font size from the operations console
  • Added support for copy/paste as well as more menu shortcuts within the editor
  • Added new icons
  • Added french translation
  • added validator for the Port field
  • Make the IDs of data points case insensitive
  • Minor bug fixes

Release Notes 2.2.1

This maintenance release includes the following changes:

  • Added support for Zabbix 1.8.x. Fixed ticket #11
  • Minor updates on metadata handling

Release Notes 2.2.0

This final release comes with the following changes regarding the latest beta:

  • Fixed compilation problems on nullptr. See Ticket #8
  • Fixed metadata handling. See ticket #9

Release Notes 2.2.0beta1

This beta release comes with notable changes regarding the series 2.1.x:

  • Added support for Zenoss. Has been tested with Zenoss 4.x but would work with Zenoss 3.x
  • Update severity model introducing a fine-grained manageability of incidents (UNKNOWN, CRITICAL, MAJOR, MINOR, NORMAL)
  • Added System Tray Icon for notification the main window is inactive
  • Support some Zabbix’s meta tag (e.g. {HOST.NAME}) in alarm messages
  • Brings new and optimized data structures and algorithms for better performances and a reduced memory footprint
  • Added buttons for back, forward and stop actions through the embedded browser
  • Added support for zeromq 3.x (ticket #3)
  • Added man pages for the commands ngrt4n-manager, ngrt4n-oc and ngrt4n-editor
  • Added contextual help for editor fields
  • Fixed compilation problems on c++11 (tickets #4 and #5)
  • Fixed bug #6 when the Operations Console crashes when the colon is omitted on the authchain for Zabbix
  • Changed tooltip font

Release Notes 2.1.0

This final release includes the following changes regarding the latest beta release:

  • Added option for hiding/showing the auth chain
  • Fixed bug #1: The severities of Zabbix triggers are now supported.
  • Updated the preferences window for easing the setting of monitoring settings

Release Notes 2.1.0beta1

This is a major release regarding the versions of 2.0.x serie. Notable changes includes:

  • Added support for Zabbix: Requires Zabbix >= 1.7. Known Issues: the severities of triggers are not yet taken into account. All problems are simply reported. This will be fixed before the stable release (ticket #1).
  • Released the UI Module and the Daemon Module as separate packages. The UI Module became RealOpInsight while the Daemon Module, specific to Nagios, is now called Daemon Service for Nagios.


    VERY IMPORTANT: To support both Zabbix and Nagios without additional configuration constraints for the administrators, the format of configuration files has been modified to detect automatically the target monitoring system at the loading time. Nevertheless, for backward compatibility, the former format is still supported and detected as compatible with Nagios. It’s recommended to upgrade the format of your former configuration files: just open the each file from the Editor and resave it (File -> Save).

  • Changed of the format of message exchanges between the Daemon Service for Nagios and the Operations Consoles for better performance and better performance and more flexibility. It’s required to upgrade the Daemon Service towards the version 1.1.0.

  • Bug fix: Added more robustness in the communications to prevent situations of infinite waiting when the Daemon Service for Nagios does not respond.

  • Bug fix: minor changes on the management of update interval.

  • Bug fix: fixed the problem when the native check field appears empty when there is no Nagios status file loaded

  • Deprecated command: ngrt4n, now use ngrt4n-manager instead.

  • The Windows Installer has been tested on Windows 7 and Windows 8. Please remove any older version of NGRT4N before installing RealOpInsight.

Release Notes 2.0

This release brings minor bug fixes regarding the beta release:

Release Notes 2.0beta1

This release comes with notable changes in the architecture and in the way of distributing the software. In particular, we can note the following changes:

  • Enabled distributed architecture based on a messaging system
    • Removed X forwarding mecanism like operating model
    • Removed requirements for specific user and group
    • Added a daemon module between Nagios and the UI Modules
    • Changed authentication mechanism
  • Provided the editor utility and the operator console utility as separated programs
    • Kept backward compatibility support from the ngrt4n utility
    • Added a menu for importing the Nagios status.dat from the editor
  • Added custom event propagation rules
  • Optimized code and algorithms
  • Improved user interfaces
  • Refined chart

Release Notes 1.0.1

Changes includes:

  • Changed License to GPLv3
  • Misc improvements of internal algorithms

Release Notes 1.0

  • First release

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